Last updated: September 12, 2022
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Personal information is any information about you that can be used to identify you or data about your usage of our services. Any information we collect may be automatically collected (i.e. information automatically sent to us by your devices when you access our services) or voluntarily provided (i.e. information you knowingly and actively provide us).
When you sign up for our services, contact us via our website or email, or use any of the Graduate Mastery systems, we collect personal information such as name, email address, payment information, information related to your field of study and academic goals.
This personal information is collected to facilitate payment and usage of our services. For example, we may collect the information you provide when you create an account or make a payment.
When you sign up for our services, your personal information may be collected and shared with third-party service providers such as payment facilitators PayPal.
Our systems and servers automatically log standard data provided by your web browser when you visit our website or make use of our systems. This data may include your device’s IP address, device type, operating system, browser type and version, the pages you visit, the time and date of your visit, time spent on each page, and other details about your visit or device.
Additionally, if you encounter errors while using our site or any of our systems, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other information relating to the problem. You may or may not receive notice of such errors.
Please be aware that while this information may not be personally identifying by itself, it is possible to combine it with other data to personally identify an individual.
We consider user-generated content to be testimonials and reviews of our service to be voluntarily submitted by our users and customers. We may publish user-generated content on our website, with or without notifying you.
Any material related to a customer's studies, thesis, or research we do not consider user-generated content. This content and material remain your property.
Unless expressly requested not to, any publication, research, or article we participate in, provide advice to, or review as part of our services to you, we reserve the right to publish the date and title of that publication as part of a list of publications we have participated in. If there are any restrictions, confidentiality, or requirements related to the secrecy of a publication, please inform us upfront about such requirements. If no notice regarding restrictions is provided, we assume we are allowed to list the date and title of the publication on our website or as part of marketing material.
Please be aware that any material you submit for the purpose of publication through a third party may be public after posting. Once submitted or published, resulting in it being publically accessible, it will not be covered under this Privacy Policy. In such instances, you take responsibility for the publication and associated content being published and made public.
We only collect and use your personal information when we have legitimate reasons for doing so, such as for generating an invoice, related to services, responding to your email, and identifying your transaction, so we can assist you with an inquiry.
We undertake to collect and use your personal information lawfully, fairly, and transparently. Our reasons depend on the services you use and how you use them. This means we only collect and use your information on the following grounds.
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide. However, this will not affect any use of your information that has already taken place. For example, you may consent to provide your email address to receive marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent.
Where you have entered into a contract or transaction with us, or to take preparatory steps before we entered into a contract or transaction with you. For example, if you purchase a product or service from us, we would need to use your personal and payment information to process and complete the transaction.
Where we deem it is necessary for our legitimate interests, such as for us to provide, improve and operate our services. For example, we could collect technical information about your device to understand the hardware and software our customers use. We may then use this information to guide our decisions and improve and personalise your experience.
We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
We may be legally obligated to use or keep your personal information. Such situations may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations.
We may collect personal information from you when you sign up or engage with us via email, social media channels, post a comment or review or otherwise participate or engage with us electronically.
We may collect, hold, use and disclose information: to enable and facilitate providing you with a service through our systems. This includes but is not limited to processing transactions and billing, identification and authentication purposes, contacting and communicating with you, internal administration and record-keeping, improving and informing system management and security, acting on a request by you, enabling you to customise and personalise your experience, for analytics, for advertising and marketing, for research and business development. We also reserve the right to release non-personally identifiable information collected in aggregate.
The EU General Data Protection Regulation distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organisations that process personal information on behalf of other organisations (known as “data processors”). Within the bounds of this definition, Graduate Mastery is a data controller concerning the personal information you provide to us.
We may disclose personal information to a subsidiary or affiliate of our company, or third-party service providers to enable them to provide their services. This includes (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, payment systems operators, our employees, contractors, and/or related entities, our existing or potential agents or business partners, courts, tribunals, regulatory authorities, and law enforcement officers.
We keep your personal information only for as long as we need to. This period may depend on what we are using your information for, as per this Privacy Policy. If your personal information is no longer required for its intended purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, historical research purposes or statistical purposes.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. By using our Services, you acknowledge and agree that you use the service at your own risk.
The personal information we collect is stored and/or processed in Germany and South Africa, where we or our partners, affiliates, and third-party providers maintain facilities.
The countries we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards and legal means.
- Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information per this privacy policy.
- Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy.
- Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
- Access: You may request details of the personal information that we hold about you.
- Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy.
- Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information unless your personal information is required to provide you with a particular service or offer.
- Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
- Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint. Please contact us using the details below and provide us with full details of the alleged breach.
- Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications, please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. You cannot opt-out of getting administrative or billing-related emails.
- Objecting to processing: You have the right to request a copy of the personal information we hold about you.
- Data portability: You have the right to request a copy of the personal information we hold about you.
- Deletion: You have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. We will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons. Please also be aware that search engines and similar third parties may still retain copies of your personal information that has been made public and is excluded from this right, as we have no authority over third-party data that is publically disclosed.
Graduate Mastery uses cookies to help create a better user experience. A cookie is a small text file that is sent to your browser from a web server and may be stored on your computer’s hard drive. Graduate Mastery uses cookies to better customise your experience on this site based on user attributes like your location and account preferences. No personally identifiable information is stored in our cookies.
We also may provide information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
In the event of a change in control of the Graduate Mastery business, personal information may be exchanged as part of a merger, sale, or other business transfer.
You acknowledge that such transfers may occur and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
In the event our site contains links to third-party sites or services, please be aware that those sites and services have their own privacy policies. This Privacy Policy does not apply to any of your activities after you leave our site.
Graduate Mastery reserves the right to change this Privacy Policy, from time to time. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active user of our site or services.
For any questions or concerns regarding your privacy, please use our contact website contact form.